Refund, Return and Repairs Policy

The Mooney Journal
Last updated: 08 November 2025.

1. Overview

This Refund, Return and Repairs Policy applies to all purchases made through The Mooney Journal website ABN: 50 181 247 291. By completing a purchase you agree to these terms. This policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies your statutory rights under the Competition and Consumer Act 2010 (Cth).

2. Digital Products

Digital products sold by The Mooney Journal include, but are not limited to, e-books, digital journals, templates, guides and downloadable resources.

2.1 Refunds for Digital Products

Due to the instant delivery and intangible nature of digital content, refunds are not provided for change of mind, accidental purchase or user error.

A refund may be granted where:

  • The file is defective, corrupted or inaccessible;
  • The product differs substantially from its description; or
  • A refund is required under the ACL.

If you experience any issue accessing your digital purchase, contact us and we will assist promptly.

3. Physical Products (if applicable)

If The Mooney Journal offers physical goods, the terms below apply.

3.1 Eligibility for Returns or Repairs

You may be entitled to a repair, replacement or refund if:

  • The product is faulty or damaged;
  • The product does not match its description; or
  • A return is required under the ACL.

Returns will not be accepted for change of mind, incorrect choice, ordinary wear and tear, or damage caused by misuse or neglect.

3.2 Timeframe and Procedure

You must notify us within 30 days of receiving the product. To initiate a return or repair process:

  1. Email with your order details, a description of the issue and photographs where applicable.
  2. We may request further information or images to assess the issue.
  3. If approved, we will provide instructions for returning the item.

If repair is practicable, we may choose to repair the product. If repair is not possible within a reasonable time, we will offer a replacement or refund as required by law.

4. Refund Process

Approved refunds will be processed to the original payment method unless another arrangement is agreed. Refund processing times may vary according to your payment provider and banking processes.

5. Incorrect Delivery Information

We are not responsible for loss, delay or non-delivery resulting from incorrect or incomplete delivery details provided by the customer. Refunds are not available in these circumstances.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law. If a product fails to meet a consumer guarantee you are entitled to a remedy under the ACL.

7. Governing Law and Jurisdiction

This policy and all transactions made through The Mooney Journal are governed exclusively by the laws of Australia, specifically those of the State or Territory in which the business is registered.

Exclusive Jurisdiction Clause: You agree that all disputes, claims or proceedings relating to this policy or any purchase shall be brought only in Australian courts. No foreign law, judgment, order or regulatory directive shall override, displace or affect the interpretation or enforcement of this policy.

8. Contact Information

For all enquiries regarding refunds, returns or repairs, please use: The Mooney Journal contact form

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